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Privacy promises

Privacy promises

We prefer to collect as little data as possible from you, but this is sometimes necessary, for example, to deliver your order or to find out what you think about a new product page. DECA treats your data with care and ensures that your privacy is guaranteed.

 That is why we give you these four privacy promises:

  1. We will protect your personal data as if it were our own.
  2. We will only use your personal data for the purposes set out in this privacy statement.
  3. We will not keep your data any longer than necessary to achieve the purposes set out in this privacy statement.
  4. We will only share your personal data where this is necessary for the implementation of the agreement.

 

Which personal data does DECA process?

We need the following personal data from you in order to carry out the agreement that you have entered into with us.

Name and address data

Your name is saved because we prefer not to address you with your customer number. We need your address and place of residence, among other things, for the preparation of invoices, to contact you or to make deliveries.

Company information

Keeping personal and business matters separate is a great idea. We therefore ask you to fill in your (company) name and business address when you purchase our products as a company.

E-mail address

We save your e-mail address so that it is possible for us to send you important messages about your order or your account. We can also use your e-mail address to keep you up to date about new developments at DECA through newsletters. You do, of course, have the option to unsubscribe.

Phone number

We need your phone number in order to be able to contact you in an emergency or to ask for your input. In addition, we also use your phone number to send you text messages when carrying out any two-step verification.

Login details and customer number

We store your login details in order to secure access to your account, so that only you or those with whom you share this information can log in. We also create a unique customer number, with which we can assist you more quickly.

IP-address

We save your IP address to be able to give you an overview of the IP addresses from which logins or changes to your account have been carried out. This address is also used to provide better protection for your account against unauthorised access from other locations.

Payment details

We save payment details - such as your PayPal and credit card details, your account number and your name as the account holder – after a completed order. We also involve third parties, such as credit card companies, in the processing of your payment. In the case of an order, we create both a unique offer number and an invoice number, which we link to your account.

 

Other data that is processed by DECA

We also collect some personal data that is not in connection with the implementation of an agreement. We do this on the basis of a legitimate interest or with your agreement. This involves the following data:

Work-related personal data

If you apply for a job with us, we will, of course want to know what you can do. We check this on the basis of your CV, your motivation letter, your portfolio or your submitted application assignment. We will delete your personal data within four weeks if you are not hired by us, and if you are not entered into our recruitment back-up list.

Cookies

Some of the above-mentioned personal data in combination with the cookies that we place make it possible for us to see how you use our website and our services, and where your interests lie. In this way, we can better adapt our website, services and advertisements to your taste. The consent that you give for the placing of cookies and the showing of ads can be withdrawn at any time.

Server logs

If you make use of our services, we will automatically store some information about your connection with our servers in so-called ‘server logs’. These could include your IP address, browser version, and the time of your visit. We use the information in these logs to resolve errors in our systems and to detect persons who place our network at risk, in order to subsequently take measures against this.

Other personal data

Sometimes, we receive additional personal information that we did not ask for through support tickets, social media messages or e-mail messages. If we do not need this personal data to help you further, we will remove it - as far as this is technically possible.

 

Purposes of the data processing

It goes without saying that we do not process your personal data without underlying reasons, but we do need it for:

  • granting access to our website and services, so that, for example, you can log in on your control panel;
  • providing useful functionalities on our website, so that, for example, your shopping basket will be kept for your next visit;
  • entering into and executing your agreement with us, so that we know the services to which you are entitled;
  • making contact, for example to help you with a problem you may encounter;
  • to deal with your complaint;
  • to secure our services and to fight fraud, for example, to prevent someone else pretending to be you;
  • the handling of responses to our vacancies, so that we have a better view of whether you are the right match.

After obtaining your consent, we also use your personal data for:

  • gaining an insight into the use of our website, so that we know which pages we could set up better;
  • the improvement and evaluation of our website and services, so that, for example, we know which new functionalities you would like to see reflected in our services;
  • tuning our content to your interests, so that, for example, you won’t see ads on Google or Facebook that have no added value.

We will not use your personal data for purposes other than those discussed above, unless you have given permission for this in advance or if we are legally obliged to do so.

 

Security

We take stringent security measures to prevent the misuse of and unauthorized access to your personal data. We thereby ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are regularly checked. We also make use of SSL certificates for a secure transfer of your data and for your communication with us.

  

Your privacy and third parties

We will only share your information with others in the following cases:

  • To provide or carry out our services.
  • We use payment services such as iDEAL or PayPal to make different payment methods possible.
  • In order to comply with a legal obligation..
  • A police request may oblige us to share your data with the police.

With your consent, we share your data with third parties in the following two cases:

  • To improve our services, website or advertisements.
  • We use software from other parties to measure how much you like a new product page. To do this, we use, among other things, Google Analytics, with whom we have entered into a processor agreement. You can find more information about data processing by Google Analytics in the Privacy Policy of Google.
  • To obtain feedback.
  • We make use of market research companies to find out how satisfied you are with our services.

 

Automated decision-making

We sometimes carry out an automated decision on the basis of personal data. We explain below how this takes place, what the reason for this is and what consequences this can have for you.

If an invoice is not paid on time, we will automatically send a few reminders to non-paying customers. If the customer does not react, we will block the services that are being provided by us. As a last resort, a collection agency is called in before the services are automatically terminated.

  

Cookies

Cookies may also contain personal information, for example, about your browsing habits and interests. Cookies are temporary text files that your computer, tablet or smartphone saves when you visit our website. Thanks to the information in these cookies, you can automatically log in to DECA and the contents of your shopping cart will be remembered. We also use cookies to understand how you use our website and which services you find interesting. Cookies are not all the same. We use three variants: functional, analytical and marketing cookies.

 

Third-party websites

Our privacy and cookie statement does not apply to websites of other parties to which we link, for example, from blog articles. We cannot, of course, see whether they handle your data as carefully as we do. If you find yourself on the website of another company, do not forget to carefully read their privacy and cookie statement before sharing your personal data.

 

Your privacy rights

As a user of our website and services, you have a few useful privacy rights at your disposal. For example, you can ask us to view or correct, transfer or delete your personal data. In addition, it is possible to request that further processing of your personal data should be temporarily stopped, or even to oppose this.

If you want to exercise these rights or know more about them, please contact us by sending an e-mail to it@deca.be.

In order to avoid any tampering with the wrong personal data, we can ask you to adequately identify yourself by sending a message from your control panel.

It is also possible to contact us if you don’t want to exercise one of your privacy rights, but want to make a complaint about something you’re not satisfied with.

  

Contact details

If you have any questions or comments after reading our privacy and cookie statement, please contact us using the contact details below.

Company name: DECA

E-mail: it@deca.be